Management must be equipped to direct help where it is needed-easily and immediately. Responders risk losing valuable time and disrupting innocent guests by knocking at the wrong room, creating a bad or dangerous guest experience. Housekeepers entering hotel rooms can be easily trapped behind a locked door. When installing a system to protect staff, room-level accuracy is not optional it is a necessity. Identifying Exact Location and Person is Critical One-touch activation by clicking a single button on a body-worn device is the simplest and fastest way to call for assistance. Some ordinances such as the one passed in Chicago plainly state panic buttons must be worn on the body and be “quickly and easily activated.” However, other ordinances-such as the one in Miami-state hoteliers must provide a “safety button or notification device” without more detail.Īn alert system should require very few steps for any staff member to request help because, in a frightening situation, gross motor skills are challenged. No matter where an incident takes place, housekeepers and other staff need the means to act effectively, quickly, and discreetly-without compromising either safety or guest experience. Solutions Must Be Discreet and AccessibleĪll staff deserve to feel safe at work. Hoteliers should consider the following guidelines when choosing an emergency response system to protect staff. The most effective emergency response solutions are simple to use provide fast and accurate information and communicate critical information to both internal and external responders. Some solutions fail to protect staff during an emergency, and it is the expectation, and now the responsibility, of hotel management to install a solution with the purpose of protecting staff members employed at their properties. But, do these well-intentioned laws truly protect hotel staff, or are they placebos that just “check the box?” Miami Beach requires hotels to arm staff with a panic device as well. Currently, local ordinances in states such as Washington, New Jersey, Illinois, and parts of California mandate hotels to provide wearable/portable panic buttons to their employees at no cost. In response, governments and hotel chains are requiring safety solutions for hospitality workers. A similar study in Chicago found “58% of hotel workers and 77% of casino workers surveyed had been sexually harassed by a guest.” According to one study, 89% of workers in the hospitality industry experienced one or more incidents of sexual harassment in their working life. The safety and security of hotel workers have been put in the national spotlight recently with the publication of alarming studies highlighting the disproportionate amount of on-the-job incidents of sexual harassment and assault faced by hospitality workers.
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